Interact with consumers in the messaging apps they already use. More than 1.4B people use messaging apps per month.
Chatbots provide a rich experience without downloading yet another app.
AI-driven bots respond immediately 24 x 7. Customers can access when and where it’s convenient.
Lumin was built specifically for natural language understanding of text messages. We understand bad grammar, abbreviations, and texting slang.
Bots can drive a conversation flow to collect all required information to complete a transaction – but allows the user to provide details in any order.
You have full control over your bot’s personality and responses. Your bot will reinforce your brand attributes.
Bots can be designed to run on multiple platforms. You can tailor the experience to match the unique capabilities of each platform.
Lumin integrates with internal systems to access user profile and purchase history. Customers will feel like they are chatting with an old friend.
Lumin can detect complex issues that should be escalated to human customer support reps.