Lumin

We turbocharge your human live-chat workforce

Conversation AI-as-a-service to boost agent capacity and agility.

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  • AI raises the bar

    Free your agents to do what humans do best: provide high quality, sensitive communication.
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    Reach more customers

    Increase capacity by boosting agent concurrency.

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    Understand them

    Converse with end users on their own terms.

    Adapt to them

    Turn on a dime: train, customize, evolve with agility.

    Purpose Built AI Platform

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    NLU

    Our platform's natural-language understanding (NLU) stack precisely interprets similarly worded sentences that have very different meaning.

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    Rich Conversational Skills

    Lumin.ai builds trust with the user by picking up facts about situations, clues about goals, and conversational state.

    Artificial Intelligence

    Inference Engine

    The system can "read between the lines", identifying needs that the user may not know to express directly.

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    Easy Integration

    The platform integrates with a broad range of messaging channels and systems. It takes advantage of each channel's unique strengths.

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    Customization

    Our platform can respect sophisticated customization rules about wording and behavior, freeing your agents to focus on the conversation.

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    Human Agent Workflow

    Lumin.ai integrates seamlessly into your human agents' workflow. They will feel supported in what they do best.

    Contact us to learn more!

    Request Demo
  • Request Demo